29219 Canwood St. Suite 220, Agoura Hills, CA 91301

Tel: 800978 8555 Fax: 800 9788556

Nurses in Partnership Inc.

Joint Commission Policy Statement

Nurses in Partnership Inc. and its subsidiary Health Talent International is committed to providing a higher standard of service and to the delivery of safe, quality patient care by its healthcare professionals.  Nurses in Partnership Inc. and its subsidiary Health Talent International complies with the Joint Commission's Standards for Healthcare Staffing Services.  As our customer, you can have confidence that the processes within Nurses in Partnership Inc. and its subsidiary Health Talent International support that the supplemental staff working in your organization have met the requirements established by the Joint Commission.  To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, Nurses in Partnership Inc. Nurses in Partnership Inc. and its subsidiary Health Talent International has established the following practices:

• Nurses in Partnership Inc. and its subsidiary Health Talent International will not engage subcontractors to provide Assigned Employees unless agreed to in advance by the customer.
• As the provider of staffing services, Nurses in Partnership Inc. will be the employer of Assigned Employees and shall not by reason of their assignment to customer through Nurses in Partnership Inc. become employees of the customer.
• Assigned Employees may only be placed in assignments that match the job description for which Nurses in Partnership Inc. assigns them; if an Assigned Employee is asked to float to another department with the customer, the department must be a like department or unit and the float employee must have demonstrated previous competency and have the appropriate certifications, credentials for that department/unit. Assigned Employees should only be floated to areas of comparable clinical diagnoses and acuities.
• Nurses in Partnership Inc. shall verify the Assigned Employee's licensure, certification, education and work experience to assure they are competent and possess the skills and experience appropriate for the assignment.
• It shall be the responsibility of customer to orient assigned employees to the facility and its rules and regulations and to acquaint them with the facility policies and procedures, including dress code, physical layout and equipment and to validate competency and ability of Assigned Employee to properly use equipment.
• It shall be the responsibility of the customer to cooperate in an evaluation of each Assigned Employee relative to such employee�s ability to perform specific job functions upon completion of employee�s assignment.
• It shall be the responsibility of the customer to notify Nurses in Partnership Inc.  within 24 hours of the event; any competency issues, incidents, and/or complaints related to the Assigned Employee and/or Nurses in Partnership Inc. Customer agrees to initiate communication with Nurses in Partnership Inc whenever an incident/injury report related to the Assigned Employee is completed.  Upon notification, Nurses in Partnership Inc. shall document and track all unexpected incidents, including errors, sentinel events and other events, injuries and safety hazards related to the care and services provided.

The Nurses in Partnership Inc. office, located in Agoura Hills, CA, is open Monday through Friday from the hours of 8a.m. ‒ 5p.m.  Our local telephone number is (800) 978 8555.  Outside of normal business hours, in the event of an emergency please contact us at (805) 637 4233.

In the event of an emergency, natural disaster or other uncontrollable event, Nurses in Partnership Inc. will continue to provide service to you through our corporate network form a location where phones and computers are functional.  Nurses in Partnership Inc. will do everything possible to support you in meeting your needs during crisis situation(s).  A copy of our Emergency Management Plan is available upon request.

Our goal is to always provide you with a consistent level of service.  If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact the Vice President of Clinical Operations to discuss the issue.  Nurses in Partnership Inc. have processes in place to resolve customer complaints in an effective and efficient manner.  If the resolution does not meet your expectation, we encourage you to call the Nurses in Partnership Inc. corporate office at (800) 978 8555.  A corporate representative will work with you to resolve your concern.  Any individual or organization that has a concern about the quality and safety of patient care delivered by Nurses in Partnership Inc. healthcare professionals, which has not been addressed by Nurses in Partnership Inc. management, is encouraged to contact the Joint Commission at www.jointcommission.org or by calling the Office of Quality Monitoring at 630.792.5636.